Refund policy
Returns & Refunds Policy | TagsLinks
Last updated: 24/04/2026
At TagsLinks, we aim to provide a clear, fair, and transparent shopping experience. This policy is designed in accordance with UK consumer protection laws, including the Consumer Contracts Regulations 2013.
🇬🇧 Your Right to Cancel
If you are a UK customer, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must notify us in writing within this period via email at: contact@tagslinks.com
Once cancellation is confirmed, you have a further 14 days to return the item.
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✅ Return Conditions
To be eligible for a return and refund:
• Items must be unused and in original condition
• Items must be returned in original packaging
• Proof of purchase is required
• Items must be returned within the stated timeframe
We reserve the right to reduce the refund if the item shows signs of use beyond what is necessary to inspect it.
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❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened unless faulty:
• Personal care products
• Wellness and recovery items
• Supplements, oils, creams, or similar products
This does not affect your statutory rights.
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🚚 Return Shipping
Customers are responsible for return shipping costs unless:
• The item is faulty
• The item is damaged on arrival
• The incorrect item was received
We recommend using a tracked shipping service, as we cannot guarantee responsibility for returns lost in transit.
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⚠️ Important
Returns must not be sent without prior approval.
Please contact us first to receive return instructions.
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📩 How to Request a Return
Email: contact@tagslinks.com
Please include:
• Order number
• Full name
• Reason for return
• Clear photos and a short video (required for damaged or faulty items)
Providing photo and video evidence helps us process your request faster and more accurately.
We aim to respond within 24–48 hours.
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💰 Refunds
Once your return is received and inspected:
• You will receive confirmation via email
• Approved refunds are processed within 3–7 business days
• Refunds are issued to the original payment method only
Processing times may vary depending on your bank or payment provider.
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📦 Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery.
Please provide:
• Photos of the item
• Photos of the packaging
• A short video
We will offer one of the following solutions where appropriate:
• Replacement
• Full refund
• Partial refund
📍 Delivery to Pickup Points
If delivery is made to a parcel shop, locker, or designated safe place, the order will be considered completed once it has been delivered to that location.
Customers are encouraged to collect their parcel within the timeframe provided by the courier.
🚫 Payment Disputes
If you experience any issue, please contact us first at contact@tagslinks.com
Opening a chargeback without contacting us may delay resolution.
📞 Contact Information
Business Name: TagsLinks
Email: contact@tagslinks.com
Phone: +44 7459 787608
Address: London, United Kingdom
Website: https://www.tagslinks.com